FAQ

To access your account details, click on the heart at the top of the home page and then click on account.

How much is the shipping to my country?

Can I choose a different center fitting to the one shown in the picture?

Yes of course, just leave a note in the box available when you check out.

I need my item quickly can you ship more quickly?

We try to ship next day after payment has been received apart from cheque payment which must clear first. However there is a faster delivery option for the UK  which tends to take only 1 to 2 days to arrive at your destination.

What do I do if my item arrives broken?

In the very unlikely event that your item arrives broken, please email us for return instructions and refund. However we are experienced china packers and this is an almost unheard of occurrence.

Can I return an item if I don't like it?

Yes of course. You may return any item within 14 days of receipt for a refund. Please email us and we will arrange collection or advise how to return.

Can you ship to any address?

Yes just fill in the shipping address when you check out  if it is different to the payers address.

What is vintage china?

Vintage china is pre-owned china. There may be signs of use which is only to be expected from vintage china. Often there is rubbing of the gilt and or firing imperfections and signs of use, this adds to the charm of the china but we never sell items with chips or cracks.